12-Month Direct Cape Town Hardware Swap Warranty
Zero offshore RMA waiting. Every serialized AZDM hardware unit is backed by a 12-month local diagnostic and direct replacement guarantee in Cape Town.
Every serialized unit from AZDM // Direct Hardware & Desk Architecture includes our 12-Month Direct Cape Town Swap Warranty—eliminating international RMA delays alongside your full statutory rights under the South African CPA.
01 // COVERAGE DURATION
12 Full Months
Begins on the date your courier waybill is PIN-verified at your door anywhere in South Africa.
02 // CAPE TOWN VAULT LAB
Zero Offshore RMA
All diagnostics and unit swaps happen directly at our Rondebosch, Cape Town technical lab—never shipped overseas.
03 // 48-HOUR VERIFICATION
Direct Unit Replacement
Confirmed hardware faults are swapped with a brand-new replacement unit from local Cape Town vault stock within 48 hours of lab inspection.
What Is Covered
- Component & Telemetry Defects: 4K/UWQHD panel controller faults, dead pixels exceeding ISO 9241-307 Class 1 tolerances, hot-swap PCB defects, optical SpO2/PPG ring sensor failures, and internal battery degradation (<80% capacity within 12 months).
- GaN III & USB-C Power Delivery Electronics: Internal Gallium Nitride regulation faults, USB-C PD port malfunctions, and rechargeable ring/earbud case defects under normal use.
What Is Excluded
- Accidental physical impact, cracked display panels, liquid ingress on non-waterproof units, or power-surge damage from unregulated generators.
- Unauthorized chassis disassembly, firmware modification, or normal cosmetic micro-wear on titanium ring bands.